Help Center & FAQs
Find answers to questions about discoverability, safety metrics, and hosting on Hangout.
How does the home feed find activities?
When location permission is granted, Hangout retrieves activities within your neighborhood or town. You can set the discovery radius from 1 km to 50 km using search filters. Feed results are automatically sorted nearest-first based on real-time distance calculations.
What is the Reliability Score and how is it updated?
Your Reliability Score (0-100%) represents how dependable you are as a host and participant. Everyone starts at 100%. If you attend meetups and receive positive feedback (4 or 5 stars), your score remains high or improves. However, if a host reports you as a no-show, 10 points are deducted immediately.
What happens when I accumulate strikes?
Confirmed no-shows and violations of safety guidelines earn behavioral strikes. Accumulating 3 strikes results in an automatic 7-day temporary ban from posting or joining activities. Severe or repetitive abuse reports are reviewed by moderators and may result in permanent device-level bans.
What are Ghost Posts?
Ghost Posts allow members to gauge local demand for an activity anonymously. You post the activity details (such as a morning run or board game session), and other users can show interest. No identity coordinates or profile links are revealed until the post is converted into a standard public activity.
How does the chat function work?
Once a host reviews your join request and taps 'Approve', a private 1-on-1 chat room is instantly created. We send an auto-generated icebreaker message listing the meetup coordinates to help you coordinate. Chats support unread indicator badges and history caching.